If you miss a delivery, our driver will leave a digital or physical notice card with instructions. We automatically make up to 3 delivery attempts. You can also use your tracking number online to redirect the package to a local pickup locker.
Claims must be filed within 30 days of the delivery date. Log into your account dashboard, navigate to your shipment history, select the tracking number, and click "File Claim". You will need to upload photos of the damaged packaging and proof of item value.
Yes! Enter your tracking number on our main tracking page and select "Manage Delivery". Address changes are permitted as long as the package has not yet departed the destination sorting hub.
Still have questions?
Our live support agents are online 24/7 to assist you with any inquiries.